How to Recover When You Overshare

Yes, we've all done it. Made a comment that we wish we could immediately retract but as one of my favorite sayings goes, "You can't unscramble an egg." Try as you might, it's often difficult to recover from a verbal misstep. Or worse, an entire conversation you wish you could retract! I was recently contacted by a client who made the mistake of complaining about the "annoying voice" of the keynote speaker at a professional event. Unfortunately, and as luck would have it, he shared his criticism ...